Top Tools for Retail Marketing Coordinators in 2024
In this paper we will cover the methods and best practices involved in selecting and using retail systems to obtain a strategic advantage for a retail organization, while at the same time minimizing the challenges posed by the management of the system itself. We will begin with a review of some of the trends impacting the retail environment and a recap of the biggest challenges. We will also discuss one of the most critical elements for success alignment of
the organization’s systems with business strategy and customer needs. As part of the best practices, we will cover the technology tools and capabilities that the majority of retailers are focusing on as the next best sources of growth, and how a smaller company can get a jump on those trends. Lastly, we will provide an outline of the best practices used in identifying, selecting and successfully implementing a retail system that achieves the desired
of big box & discount chains, new retail players: Although the performance of some of the Big Box chains has recently started to slow and a few are shutting stores, they claim a substantial and increasing proportion of retail sales in many categories. Many of the luxury-brand manufacturers, particularly those based in Europe, have seen success with their own branded retail stores and continue to increase their US retail presence on a regular basis
Those where there is insufficient
knowledge to move forward. It is necessary to have some knowledge about the capabilities of market research before it can be considered as a possible solution. Most people know something about market research in a general sense. They know it can be used to find out how many people do something or think something. But they may not know that it can be
used to work out how much people are prepared to pay for each feature of a product. They may not appreciate that market research can work out the importance of factors that influence customer satisfaction without asking the customer how important each factor is. If you don’t know what something can do, you won’t think of using it. Furthermore, there are very few
processes in business that say ‘before we make that decision, we must carry out market research’. The decision to use market research is entirely judgemental. Some managers use it regularly, others hardly ever.In the main, the decision to commission market research is likely to be made by a manager or at least someone senior within a company. After all, it is
Managers who make decisions
and market research is there to reduce business risk in decision making. The decision under consideration may gestate for weeks before it is brought to the attention of the market research company that is asked to plan and cost a research programme (see Table 2.1). On the way, the business problem may very well bounce between people, including an internal
market research manager who helps develop a research brief. By the time that the idea or problem is finally put before the market research company, the timescale for decision making could be under real pressure. Indeed, the time available for the collection of the intelligence could determine the method that is to be used for the data collection. We will talk later in the
book about how long it takes to carry out market research and how much it costs. It is worth bearing in mind that both the timeline for a study and its cost are very frustrating for many managers. Intelligence and information of all kinds surrounds us in our daily life. Every time we watch a news programme or pick up a newspaper we are bombarded with intelligence of one kind or another. A Google search will deliver thousands if not millions of hits on a subject
Within milliseconds It seems as
if data and intelligence proliferate everywhere and apparently at low or no cost. So why does it take market researchers 10 weeks and the price of a luxury car to complete a studyThis is a legitimate concern. Market research is expensive and it takes a relatively long time to complete a typical study. That said, the real cost of research has declined considerably over
the years, aided by technological improvements, particularly in terms of data collection and analysis. Today, it is in theory possible to design a questionnaire within a few hours, launch an online survey and have the results the same day. This is a rarity, if only because most market research requires due consideration at every stage of the process. The questionnaire is developed and discussed between the client and the agency over a number of days until
everyone is satisfied that it will do the job. It is then pilot tested and, if everything is satisfactory the fieldwork takes place, during which time the researchers may have to fill quite difficult quotas of respondents to ensure that everyone in the target population is covered. And then the analysis takes place, again over a number of days, as full deliberation is given to every insight that can be wrung from the data. Market research suppliers Market research is
Conclusion
an industry that involves suppliers of many different kinds. Some offer a full service, with researchers who can design questionnaires, a fieldwork department that can carry out interviews, a data analysis department that can crunch the numbers, and analysts who can interpret the data and prepare a report. In addition, there are many companies that specialize in just one area of market research. There are boutique agencies with a small number of
people who are experts in a subject area. There are fieldwork agencies that carry out telephone interviews and others that can organize face-to-face interviews. There are companies that specialize in data tabulations and statistics. There are companies that provide facilities for hosting focus groups. It is a $40 billion business globally. However, this does not
take account of all the time and the opportunity cost expended by people within companies and universities carrying out their own market research studies – some of them undertaking primary research and carrying out their own fieldwork, and others basing their studies largely on secondary research or what is already published and available on the internet. Ad hoc
research is the mainstay of most market research companies. Projects are carried out for individual clients and designed as one-offs to meet specific needs and objectives. Because research companies work closely with clients, and involve themselves in the full background of the research requirement, as a rough indication, the starting level for complete projects is around the US$30,000 mark and can go up to six figures. Most are in the US$50,000 to US$200,000 range. An excellent starting point for finding a market research company is
Comments
Post a Comment